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Frequently asked questions

Delivery charges for orders from the Online Shop?

Delivery charge of Rs: 200 applies to all online orders.

How do i choose suplement for me ?

We get this question a lot.. like a lot. Don’t worry we’ve got you covered , Whatsapp us at 0304-6584342 and together we can choose the perfect supplement for you.

Which courier service we use?

We are using one of the most reliable courier service named forrun courier service which are operating
in most cities of paksitan and are working day and night to deliver products on time and in perfect
condition. Whenever you will place a order on our website, you will receive a tracking number from forrun courier
services through which u can track ur order easily.

How to return a product ?

Review Our Return Policy: Take a moment to familiarize yourself with our return policy. Ensure that your item is eligible for return and understand any specific requirements.

Contact Our Customer Service Team: Get in touch with our friendly customer service team either by phone or email. Provide your order details and reason for the return. We're here to assist you throughout the process.

Ship the Item Back to Us: Once your return request is approved, Safely package the item in its original packaging, Send the package back to Protonic Nutrition using a reliable shipping method. 

Receive Refund or Exchange: Once we receive and inspect the returned item, you should receive a refund to your original payment method or an exchange for the item, depending on your preferences and the store's policies.

How do i authenticate a suplement?

We know it matters to you. When you pay for a product, you expect to get the best. Talking about consumables, like body-building supplements, it matters all the more because a fake supplement causes more harm than a fake branded shoe.

Through bar code/qr code:

One of the most reliable way to authenticate a supplement is through bar code, most of us are using smartphones now, download any bar code scanning app from google play store and scan the bar code on your supplement, search for the product, it will take you to google search and will show related upc/bar code and the product assigned to it.

Manufacturing Date:

Another way to authenticate a supplement is to calculate the time from manufacturing till expiry, Optimimum nutrition product’s mostly gets expired within 2 years , while others stay for 3 years.

Where can I view my sales receipt?

To view your sales receipt, please follow these steps:

  1. Login to Your Account: Access your account on our website using your username and password.

  2. Locate the Desired Order: Find the order for which you need the sales receipt. Orders are usually listed by date or order number.

  3. Receipt via Email: Please note that you will also receive a receipt via email shortly after placing your order. Check your email inbox (including spam or junk folders) for the receipt if you prefer to access it that way.

If you encounter any issues or need further assistance, feel free to reach out to our customer support team for help. We're here to ensure you have access to all the information you need regarding your purchase.

Contact Customer Support.

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