FAQ's And Instructions
Protonic Nutrition believes that customers are the priority
Read through our official FAQ’s Panel to get updates regarding our products and services.
Our 24/7 nutritionists / customer support panel is here to help you.
Most answers are precise and refer to the questions most commonly asked. Please contact us in case of any issue.
What are the accepted payment methods?
For now, Protonic Nutrition is only accepting COD ( Cash On Delivery ) method only. Direct bank transfers will soon be included as means of payments.
Which Courier Service we use?
We are using one of the most reliable courier service named forrun courier service which are operating
in most cities of paksitan and are working day and night to deliver products on time and in perfect
condition. Whenever you will place a order on our website, you will receive a tracking number from forrun courier
services through which u can track ur order easily.
How to track a order?
After placing a order on our website, you will receive a sms from forrun courier service which will
include your tracking number , eg 201000100 .. you can track your at:
How to authenticate a supplement?
We know it matters to you. When you pay for a product, you expect to get the best. Talking about consumables, like body-building supplements, it matters all the more because a fake supplement causes more harm than a fake branded shoe.
Through bar code/qr code:
One of the most reliable way to authenticate a supplement is through bar code, most of us are using smartphones now, download any bar code scanning app from google play store and scan the bar code on your supplement, search for the product, it will take you to google search and will show related upc/bar code and the product assigned to it.
Another way to authenticate a supplement is to calculate the time from manufacturing till expiry, Optimimum nutrition product’s mostly gets expired within 2 years , while others stay for 3 years.
Lot Number :
You can also send the lot number / bar code to the manufacturing company and they will verify you if your supplement is original or fake.
Still not sure about your supplement?
No worries , we’re 24/7 available on Whatsapp, feel free to contact us.
How do i choose a supplement for me?
We get this question a lot.. like a lot. Don’t worry we’ve got you covered , Whatsapp us at 0324-8810355 and together we can choose the perfect supplement for you.
How to return a product? / return policy
If you find (prove) any product fake or you have any issue related to the product which is valid and is our fault , we will take return free of cost , you want your cash back , you can have it , you want a different product you can have it.
If you don’t like the product because of the flavor or anything else which is not our fault, we wont return the product If it is opened , if the seal is not opened and u want to return/change the product then we will surely change/return the product but the customer will have to pay for delivery/return charges.
More on gifts...
With every order you will get a gift!
You can look for products in the accessories section having a tag of free gift with them, expect to get any random item from those as a gift , you can also mention a specific item in additional notes.